PuttLab FAQ 2018-04-10T15:32:14+00:00

SAM PuttLab – Support

On this page we provide instructions and support for SAM PuttLab.

SAM PuttLab – Tips & Solutions

Here you can find answers to frequently asked questions or common problems.

Software key / activation issues

Where can I find the software serial key?

When you start the SAM PuttLab software for the first time you have to enter the software key provided with the system. You will find it on the registration document which came with the system. 

If you have lost your activation code contact support@scienceandmotion.com with the serial number of your SAM PuttLab unit. 

SAM PuttLab software licence key is lost or can not be found

If you have lost your activation code contact support@scienceandmotion.com with the serial number of your SAM PuttLab unit. The serial number can be found on the backside of the BaseUnit:

baseunit_sn_label

After you have contacted us, we will generate the download link and activation code for you as soon as possible.

What to do if the registration (software license key) does not work

Basically there are three different messages that can occur in case of an error during registration:
– “Software key is not valid”
– “Software license mismatch”
– “No PuttLab hardware detected”
 
If one of these messages occurs, please read the “PuttLab Software Key” document and follow the instructions therein: “PuttLab Software Key” document (PDF) 

Operate a new or different Base Unit with existing software

The SAM PuttLab software licenses are bound to the PuttLab units. For each unit you will need a valid software key to operate the unit with your installed software. Up to 4 units can be registered in one software installation to make it possible to use different units with one computer easily.

For activation of a new or further SAM PuttLab unit to your registration please read the “Add New Base Unit” registration document and follow the instructions therein: “Add New Base Unit” registration document (PDF) 

Upgrade a PuttLab registration to a different product edition

There are 4 different product editions available for SAM PuttLab: Basic, Coaching, Coaching Plus and Professional. All product editions can be upgraded to a higher edition at any time. For prices and details please contact your local agent or Science&Motion Sports.
 
In case you already have contacted us and have a new license key to upgrade a SAM PuttLab registration to a higher product edition (e.g. from Coaching to Professional edition), please read the “Upgrade Software Edition” registration document and follow the instructions therein: “Upgrade Software Edition” registration document (PDF)

How to register SAM 3D-Putt in the PuttLab software

SAM 3D-Putt is an addon to the SAM PuttLab 6 and 5.1 software that allows to see all putts in realistic 3D graphics and motion. To get more information about SAM 3D-Putt please contact us by email to sales@scienceandmotion.com or use our purchase-form.

If you already have purchased SAM 3D-Putt and now want to register it in the SAM PuttLab 6 or 5.1 software, please download the “SAM 3D-Putt Registration” document und follow the instructions therein: 3D-Putt Registration (PDF)

Further support FAQ

How do I send back a defective unit/item?

You can help to ensure that your package arrives safely and on time. Here are some general packaging guidelines that will help you prepare your package for shipping. Please download the “Packaging and Shipping Guideline” document and follow the instructions therein: Packaging and Shipping Guideline (PDF)

How can I install the SAM PuttLab software on my computer?

Just put the USB data stick into your computer, the installation program should start automatically. If it doesn’t start the “Setup.exe” file from the data stick manually. The installation program will guide you through the installation process. 

Note: Install the software before connecting the USB plug to your computer!

How to connect the SAM PuttLab App to PC/Notebook

PuttLab software versions 5 and 6 allows users to remote control the PC software with the PuttLab App on smartphones or tablet computers. The iOS app offers direct remote control of the most important functions of SAM PuttLab: System calibration, starting measurements or training sessions, and opening the results reports. Click here for more information and tutorial videos about the PuttLab App.

If you have any problems with the connection process between the iPad/iPhone to your PC/Laptop please download the “SAM PuttLab App Installation Guide” and follow the instructions therein: Download SAM PuttLab App Installation Guide

Which operating systems are supported by SAM PuttLab?

SAM PuttLab basically runs on any standard Windows Laptop or PC.

Latest versions (SAM PuttLab 6 and 5.1) runs on Windows 7, Windows 8, Windows 8.1 and Windows 10 (both 32 and 64 bit).

Which extension cables work with SAM PuttLab?

In general USB cables longer than 3m/10 feet can cause problems. Most specifications guarantee proper work up to this distance. Additionally there is a dependence on the computer you use. For some models long cables work, for others they do not. SAM PuttLab is powered by USB, so the power the USB port delivers through the cable must be sufficient to drive the PuttLab unit. At the same time communication is running and needs to be stable all the time.

We have active USB extension cables available in 5m/15ft and 10m/30ft. The 15ft cable should do the job in most of the cases. Together with the original 3m cable you get a total distance of 8m/25ft. You can order the cable extensions from us directly or we can do recommendations for buying in the USA.

The Price of the extensions is not critical, if we ship from Germany to countries outside the EU the international shipping cost will be the biggest part. We would estimate a total cost of $90 with UPS shipping. We only can guarantee function for cables we know, as we cannot test all different extensions available in the market.

If you want to buy the cable extension yourself, please download the “USB extension cables” document and order the recommended cables therein: “USB extension cables” document (PDF)

If you want to order the cable extension from us directly, let us know which the total distance is and what preferences you have. Please contact us by email to sales@scienceandmotion.com or use our purchase-form

How can I transfer the customers data (projects, players, data sessions) from one PC/Laptop to another?

The data export module of SAM PuttLab allows to export selected data sets into compressed ZIP files. This functionality can be used to either transfer data to different PuttLab installations or to backup data for later usage or recovery. The data can be imported using the result records import function. 

Please download the “PuttLab data export or import” document and follow the instructions therein: PL data export or import (PDF)

What's new in the different software versions of SAM PuttLab?

The latest software version is SAM PuttLab 6.  All features of the older versions (SAM PuttLab 2008, PuttLab 2010 and PuttLab 5.1 are also available in SAM PuttLab 6. 

To get more information about the features in the different software versions of SAM PuttLab, please download the “What’s new in PuttLab” documents:

If you want to upgrade an older version, please contact us by email to sales@scienceandmotion.com or use our purchase-form.

Using SAM PuttLab

Where can I use SAM PuttLab?

You can use SAM PuttLab indoors and outdoors, for example for training purposes, without any limitations. Through the implemented power supply in the USB-cable you also can take your exercises outdoors and use a laptop to analyze your data.

How to install the Triplet on the shaft?

Open the screw on the Triplet fixation and mount it to the shaft (use the calibration sheet to measure the right position). Be sure that the end with the two markers is on the bottom side. Close the screw lightly. Then adjust the Triplet in 90° degree angle to the club head (see Quick Start Guide). During adjustment, lock the fastener by closing the screw until the Triplet cannot be moved any longer.

Can I use any putter?

Yes, you can use any kind of putter, because the sensor triplet fits on most commercial club shafts.

What is the best putt length for a SAM PuttLab measurement?

The best putt length for a SAM PuttLab measurement is about 3-4 m. However also shorter putts and much longer putts can be measured. Some of the parameters will then differ, such as path length, abolute rotation or time of the backswing, others will be the same such as aim or face at impact.

What are the ideal space requirements for putt training with SAM PuttLab/PuttStation indoors?

Is it possible to place more than one SAM PuttLab system in the same area, for example for training purposes?

Yes, it is possible. Multiple systems should be placed about 4 meters apart in order to avoid interference between adjacent systems.

Do I need batteries?

Yes. For the new “wireless” sensor you need one 3V CR2 battery. The battery will last several weeks or months depending on usage.

Old wired system: For powering the triplet 2 AA-size batteries are needed. The batteries are located in the battery clip. High capacity rechargeable batteries can be used as well.

How do I recognize that the batteries are low or empty?

If the battery power is low the LED on the top of the sensopr triplet (battery clip in case of the wired system) will blink in red color. If the batteries are empty you will not get a data signal from your club movement. If you press the start button on the clip it will not activate or only be active for a short time. One pair of batteries will last 5 to 8 hours depending on use of the system. High capacity rechargeable batteries can be used as well.

Does SAM PuttLab provide support for left-handed players?

Yes, since version 2.0 of the PuttWare the stroke detection as well as all the graphics in the reports will also work for left-handed players.

The only thing that does not work in left-hand mode are the games.

How easily can I transport the SAM PuttLab-system?

SAM PuttLab comes in an easy-to-transport and shock resistant case. Because the system is powered through USB it is ready for indoor and mobile outdoor use.

Can SAM PuttLab be used under any weather conditions?

Due to the employment of modern technology SAM PuttLab hardware components have to be protected from rain and sprinkling water. Stormy winds may impact the measurement accuracy.

Using SAM PuttStation

Tutorial video: How to setup the SAM PuttStation

What are the space requirements for the use of SAM PuttStation indoors?

The SAM PuttStation is the ideal extension for PuttLab indoor installations – the perfect tool for studios and academies as well as retail golf shops.

The biggest advantage of the SAM PuttStation is the ease of setup and perfect calibration. More Details…

Tutorial video: How to activate/deactivate SAM PuttStation in the SAM PuttLab software

If you are using the SAM PuttLab system with the SAM PuttStation or with the tripod you have to setup the software correctly before you start a measurement or training session.

 

SAM PuttLab – Manuals & Documentation

This link list contains important documents for the software installation and the use of SAM PuttLab. More manuals can be found in the download section.

SAM PuttLab – Tutorial Videos

Here you will find short video tutorials about SAM PuttLab 6 and the PuttLab Add-Ons. For more videos visit our Science & Motion Sports YouTube channel.