Support Contract 2017-02-13T16:28:57+00:00

SAM PuttLab support plans

Science&Motion Sports offers optional support plans* which includes technical support, extended warranties, and discounted software upgrades. Please note: Without existing support plan you can only receive email support with a reaction time of up to a week, after the limited factory warranty has expired.

*covers electronic parts of SAM PuttLab and applies to 1 BaseUnit with a maximum of 2 FlexTriplets (the FlexTriplet may not be older than the BaseUnit)

To sign a SAM PuttLab support contract, please use our support plan order form. If you have any questions please use our contact form.

SUPPORT PLAN OPTIONS

For owners of three or more systems, we offer special discounts for the support plans. In this case, please use our contact form and let us know how many systems you have. You will receive an offer immediately.

SAM PuttLab gold support

Benefits of gold support:

  • Acts as an extended factory warranty
  • Covers support for hardware, including free repair
  • Swapping out of hardware (max. 2x p.a.; guaranteed dispatch 24 hours after we’ve received the submission confirmation)
  • 50 % discount on software updates
  • Answering customer questions (within 24 h) via email, phone, remote maintenance/ diagnosis

Pricing:

  • Discount price for 2-year support: 795 $* = 397,50 $* per year
  • Standard price for 2-year support: 995 $

SAM PuttLab silver support

Benefits of silver support:

  • Acts as an extended factory warranty
  • Covers support for hardware, including free repair (without delivery of a replacement device; repair time 2-3 weeks after the arrival of the equipment)
  • Answering customer questions (within 24 h) via email, phone, remote maintenance/ diagnosis

Pricing:

  • Discount price for 2-year support: 445 $* = 222,50 $* per year
  • Standard price for 2-year support: 595 $

*Discount prices are valid till December 31, 2016. After that discount prices are only available in combination with the purchase of a new PuttLab or if you want to extend an existing support agreement. Otherwise you have to pay the standard price.

Click to show support plan order form

SUPPORT PLAN ORDER FORM










Payment method (required)

Type of contract (required)
2-year Silver Support plan ($ 445* / $ 595) (€ 395* / € 545)2-year Gold Support plan ($ 745* / $ 995) (€ 675* / € 895)

*Discount prices (left prices) until 31 Dec 2016. After this date, the discount only applies with initial PuttLab purchase or with existing Gold/Silver Support plan.

BaseUnit Serial No. (SN) (required) [Click here for more information]
FlexTriplet 1 Serial No. (SN) (required)
FlexTriplet 2 Serial No. (SN) (optional)

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