Service Plans
Science&Motion offers hardware maintenance and software support plans (and all inclusive GOLD support) for the SAM PuttLab and complete SAM PuttStudios to ensure seamless and failsafe operation of your business. The service plans include free software updates, extended hardware warranty, free repairs, personal technical support, and more.
Hardware Subscription & Maintenance Plans
Subscribing to our hardware service ensures that you get replacement parts in the event of hardware failure. Furthermore, it grants you first-in-line priority and free repair of any defective component. Phone and email support from product specialists is included as well as remote maintenance directly on your Laptop/PC via TeamViewer.
SAM PuttLab - 1 Year Hardware Maintenance Plan
$500,00
Extended warranty*
Free repair
Quick swap of defect parts***
Email support (within 24 hours)
Phone support
Remote support (TeamViewer)
SAM PuttStudio - 1 Year Hardware Maintenance Plan
$1250,00
Extended warranty**
Free repair
Quick swap of defect parts***
Email support (within 24 hours)
Phone support
Remote support (TeamViewer)
* Covers electronic parts of PuttLab (BaseUnit, Triplet).
** Covers electronic parts of PuttLab (BaseUnit, Triplet), ball tracking camera, projector.
*** Fast hardware replacement in any case of repair (limited to 2 replacements per year)
Without Hardware Maintenance Plan you will only receive email support with a reaction time of up to a week.
Software Subscriptions
Subscribing to our software and support service gives you free access to software updates of our latest SAM developments, including SAM PuttLab, 3D-Putt, Video, SAM BallTracker and SAM Projection (update range depends on your product edition). Phone and email support is included as well as remote support directly on your Laptop/PC.
SAM PuttLab - 1 Year Software Subscription
$375,00
Access to latest developments*
Free software updates
Email support (within 24 hours)
Phone support
Remote support (TeamViewer)
SAM PuttStudio - 1 Year Software Subscription
$750,00
Access to latest developments**
Free software updates
Email support (within 24 hours)
Phone support
Remote support (TeamViewer)
* Applies to latest SAM PuttLab developments, including 3D-Putt 2.0, SAM Video, Integrations (depending on software edition)
** Applies to latest SAM PuttStudio developments, including SAM PuttLab, 3D-Putt 2.0, SAM Video, Integrations, SAM BallTracker, SAM Projection.
Without Software and Support Plan you won't get updates and you will only receive email support with a reaction time of up to a week.
GOLD Support Plans
Subscribing to our GOLD Support Plan ensures that you get all benefits from the Hardware Subscription & Maintenance Plan AND the Software Subscription (e.g. quick swap of defect parts, first-in-line priority, free repair, phone and email support, remote support and free access to software updates of our latest SAM developments).
SAM PuttLab - GOLD Support Plan
$750,00
Includes all benefits:
Hardware Subscription & Maintenance Plan
Software Subscription
SAM PuttStudio - GOLD Support Plan
$1750,00
Includes all benefits:
Hardware Subscription & Maintenance Plan
Software Subscription
Save additional 10% for a 2-year or 3-year GOLD support plan!
