SOFTWARE & HARDWARE SUBSCRIPTION

Science&Motion offers optional hardware and software subscription for SAM PuttLab and PuttStudio which include extended warranties, free repair, technical support, software upgrades, and more.
Stay always on the safe side and always up to date!

SAM PUTTLAB HARDWARE SUBSCRIPTION

Make sure that your business is covered!

Subscribing to our hardware service ensures that you get a replacement unit/triplet in the event of hardware failure. Furthermore, it grants you first-in-line priority and free repair of any defective component. Phone and email support from product specialists is included as well as remote maintenance directly on your Laptop/PC via TeamViewer. 

 
Benefits With Hardware Subscription Without Hardware Subscription
Extended warranty*
Free repair
Quick swap of defect parts**
Fast email support Emails will be answered
within a week
Phone support
TeamViewer sessions

*Covers electronic parts of SAM PuttLab and applies to 1 BaseUnit with a maximum of 2 FlexTriplets
**Fast hardware replacement in any case of repair (limited to 2 replacements per year)

SAM PUTTLAB SOFTWARE SUBSCRIPTION

Stay up to date and get help when you need it!

Subscribing to our software service grants you access to all our latest SAM PuttLab developments, including free updates for SAM PuttLab, 3D-Putt and video (if included in your product edition). Phone and email support from technical/software specialists is included as well as remote maintenance directly on your Laptop/PC via TeamViewer.

 
Benefits With Software Subscription Without Software Subscription
Access to latest developments*
Free updates**
Fast email support Emails will be answered
within a week
Phone support
TeamViewer sessions

*Applies to the latest SAM PuttLab & 3D-Putt developments and SAM Video (if included in your product edition)
**Applies to the latest SAM PuttLab & 3D-Putt updates and SAM Video (if included in your product edition)

PUTTSTUDIO HARDWARE SUBSCRIPTION

Make sure that your business is covered!

Subscribing to our hardware service ensures that you get a replacement in the event of hardware failure. Furthermore, it grants you first-in-line priority and free repair of any defective component. Phone and email support from product specialists is included as well as remote maintenance directly on your Laptop/PC via TeamViewer. 

 
Benefits With Hardware Subscription Without Hardware Subscription
Extended warranty*
Free repair
Quick swap of defect parts**
Fast email support Emails will be answered
within a week
Phone support
TeamViewer sessions

*Covers electronic parts of SAM PuttLab (1 BaseUnit with a max. of 2 FlexTriplets), SAM BallTracker and SAM Projection
**Fast hardware replacement in any case of repair (limited to 2 replacements per year)

PUTTSTUDIO SOFTWARE SUBSCRIPTION

Stay up to date and get help when you need it!

Subscribing to our studio software service grants you:

  • Access to all our latest SAM PuttStudio developments, including free updates for SAM PuttLab, SAM 3D-Putt, SAM Video, SAM BallTracker and SAM Projection (and also SAM BalanceLab if it’s included in your studio)
  • Spontaneous phone and email support from technical/software specialists in case of any software problems regarding SAM PuttStudio
  • Remote maintenance directly on your Laptop/PC via TeamViewer

SUPPORT PLAN OPTIONS

CONDITIONS OF SALE: Tax excluded for all orders.

For owners of three or more systems, we offer special discounts for the support plans.

SAM PuttLab gold support

Benefits of gold support:

  • Acts as an extended factory warranty
  • Covers support for hardware, including free repair
  • Swapping out of hardware (max. 2x p.a.; guaranteed dispatch 24 hours after we’ve received the submission confirmation)
  • 50 % discount on software updates
  • Answering customer questions (within 24 h) via email, phone, remote maintenance/ diagnosis

Pricing:

  • Discount price for 2-year support: 795 $* = 397,50 $* per year
  • Standard price for 2-year support: 995 $

SAM PuttLab silver support

Benefits of silver support:

  • Acts as an extended factory warranty
  • Covers support for hardware, including free repair (without delivery of a replacement device; repair time 2-3 weeks after the arrival of the equipment)
  • Answering customer questions (within 24 h) via email, phone, remote maintenance/ diagnosis

Pricing:

  • Discount price for 2-year support: 445 $* = 222,50 $* per year
  • Standard price for 2-year support: 595 $

*Discount prices are only available in combination with the purchase of a new PuttLab or if you want to extend an existing support agreement. Otherwise you have to pay the standard price.

ORDER FORM












    Payment method (required)

    Type of contract (required)
    1-year PuttLab Hardware Subscription ($ 500* / € 400*)3-year PuttLab Hardware Subscription ($ 1.000* / € 800*)

    1-year PuttLab Software Subscription ($ 400* / € 350*)3-year PuttLab Software Subscription ($ 800* / € 700*)

    *Prices can only be guaranteed for orders within the warranty period or before an existing Hardware/Software Subscription expires.

    BaseUnit Serial No. (SN) (required) [Click here for more information]
    FlexTriplet 1 Serial No. (SN) (required)
    FlexTriplet 2 Serial No. (SN) (optional)

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